General Community Information

Application approvals typically take up to 72 hours. Some circumstances may require additional review, and our leasing team will provide updates throughout the process.
We do not currently offer furnished apartment homes. Our leasing team may be able to recommend local furnishing partners and flexible rental options.

Lease-term options vary by apartment home and availability. Please visit our Floorplans page or contact the leasing team to explore current options.

Please contact our leasing team to discuss corporate leasing needs and learn whether an appropriate option is available.

For current specials and leasing incentives, please visit our Floorplans page or contact the leasing team.

Yes. Residents may decorate their apartment homes as long as changes remain within normal wear-and-tear guidelines. Significant alterations or damage may result in charges at move-out, so please contact the leasing team before starting a major project.
Apartment homes include a Samsung appliance package with a refrigerator, dishwasher, glass-top stove, and microwave. A full-size washer and dryer are also included, with configurations varying by home.

Subletting is not permitted. Please contact the leasing team to discuss any questions or available options related to your lease.

Yes. Apartment homes include a full-size Samsung washer and dryer, with stackable or side-by-side configurations depending on the home selected.

Outdoor amenity access may vary by season and community guidelines. Please visit our Amenities page or contact the leasing team for current access information.

The fitness center is available to residents around the clock. Access is subject to community policies and any temporary maintenance closures.
Yes. The community features controlled-access entry for residents and authorized guests.
Package deliveries are managed through LuxerOne services, which may include locker assistance, package-room assistance, and direct-to-door delivery options.

Yes. Resident, reserved, and guest parking options are available. Please contact the leasing team for current parking guidelines and availability.

Yes. EV charging stations are available for resident use. Please contact the leasing team for access details.

Yes. The Lynx light rail and CATS bus service are located nearby, providing convenient public transportation options.
The community is located within Charlotte-Mecklenburg Schools. Because school boundaries and assignments may change, please verify your address directly with the school district before making enrollment decisions.

Residents can make electronic rent payments through the community's approved payment platforms. Please refer to the resident portal or contact the leasing team for current payment options.

Yes. Each leaseholder must maintain an active renter’s insurance policy that meets the coverage requirements in the lease. Please review your lease or contact the leasing team for details.

Utilities are not included in base rent. Please review your lease or contact the leasing team for current utility responsibilities and community service details.

Residents are responsible for establishing electric service with the community's designated provider. The leasing team will provide current setup instructions before move-in.
The community is pre-wired for Google Fiber and AT&T internet and TV services. Residents may contact their preferred available provider to select and establish service.
Yes. The community is pet friendly and uses a third-party pet screening service. Breed restrictions and other community pet policies apply.

Pet-related fees may apply. For current fee details and pet requirements, please review the applicable leasing information or contact the leasing team directly.

There is no pet weight limit, but breed restrictions apply. Please contact the leasing team for the current restricted-breed policy and screening requirements.

Yes. On-site maintenance is available during business hours for routine requests, and emergency maintenance support is available after hours for urgent issues.

Submit a service request through the Loft Living resident portal and include details about the issue. For an emergency, contact the leasing office and follow the prompts for immediate assistance.

Service requests are logged and prioritized by urgency and order received. Emergencies are addressed immediately, while routine requests are completed during business hours and documented when resolved.
No. When submitting a service request, residents may grant permission to enter so the team can complete work during business hours. Residents who prefer to be present may note that request for coordination.
If your key fob or mobile access is not working, contact the community team for assistance. After-hours procedures may vary, so follow the current access instructions provided by the community.
Before move-in, the team completes a final quality inspection, professionally cleans the apartment, tests appliances and major systems, and addresses any necessary touch-ups so the home is ready for arrival.